Account & Data Deletion
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At Softlat we respect your right to delete your account and your personal data. This page explains how to request deletion in any of our applications and for contact made through softlat.com.
1. How to request deletion
To request the deletion of your account and/or your personal data, send a request to contacto@softlat.com or via WhatsApp at +591 639 96379.
In your request, indicate the name of the application or service, the email address or identifier associated with your account, and whether you want to delete the entire account or only specific data. We may ask you to verify your identity before proceeding, in order to protect your information.
2. What data is deleted
Once your request is verified and processed, we delete the personal data associated with your account: profile data, usage data linked to you, and any content you generated within the application, except for the exceptions noted below.
3. What data we may retain
We may retain certain information where there is a legal or accounting obligation to do so, to resolve disputes, prevent fraud, or enforce our agreements. In such cases, we retain only what is strictly necessary and for the period required by applicable law.
Data retained for legal reasons is deleted once the corresponding periods have elapsed.
4. Timelines
We handle deletion requests within a reasonable period from their verification. We will confirm through the same channel once the deletion has been completed.
5. Contact
If you have any questions about this procedure, write to us at contacto@softlat.com or via WhatsApp at +591 639 96379.